We’ve also addressed some common questions and provided a link to the complete manual for your Scanner. If you still have questions, you can always contact us directly.
Note: Scanner Sample Holder will not be used for most general purpose measurements and should remain attached to Scanner cover at all times, including when performing calibration measurements.
Follow these instructions to download and initialize your apps, connect to the device, and collect your first scan.
Follow these instructions to charge, clean, and store your NeoSpectra Scanner for optimal results and reliable operation.
Can I continue to Scan while my Scanner is being charged?
Yes, your Scanner will continue to function while it is plugged in and charging the batteries.
Can I charge my scanner with any USB-C Charger?
We recommend charging only with the charger supplied with your device to ensure appropriate voltage is supplied to the Scanner.
Do I need to be online to get results?
No. You can take measurements and get results while offline. You do need an internet connection to download models, perform periodic updates, and sync your measurement results to the cloud portal. Any results from scans performed offline will automatically sync to the Data Portal the next time your mobile device connects to the Internet.
Your Data Portal can be accessed at any time at https://portal.neospectra.cloud/.
Where is my data stored?
Your data is stored on your mobile device and synced to your Data Portal in real-time when connected to the internet.
What if my scanner won't connect to Bluetooth?
Ensure that your Scanner is near your mobile device and briefly hit the power button to reinitiate Bluetooth connection.
